REFUND & CANCELLATION POLICY

Once a transaction has been successfully completed—meaning the debited amount has been credited to your PayMoney ID—no cancellation or refund will be permitted for that transaction. However, if a transaction initiated by you results in your payment instrument (such as a bank account or card) being debited, but the corresponding value is not delivered to your PayMoney ID within 24 hours, you must notify us by sending an email to our customer support team using the contact details available on the Contact Us page of the PayMoney platform. Please include the following details in your email: Transaction amount Transaction date Order/reference number Upon receipt of your email, PayMoney will conduct an internal investigation. If it is determined that the value was not delivered despite successful debit from your account, a refund will be processed within 21 working days of receiving your email. All refunds will be credited back to the original payment instrument used for the transaction..